Refund policy

We have a 14-day return policy, which means you have 14 days from receipt of the item to request a return.

To be eligible for a return, the item must be in the same condition you received it, unworn or unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.

The customer is responsible for return shipping and any associated fees. The choice of courier is up to the customer, but we recommend using the registered mail method. We are not responsible for items lost in transit, so we recommend returning goods by registered/tracked mail and retaining proof of postage. Returns or exchanges will not be made without proof of postage or tracking information.

Items shipped in company bags/boxes must be returned inside the shipping boxes, as this is considered part of the product. We recommend using the original packaging included with the shipment for returns.



We recommend using the following shipping services: DHL, UPS, GLS, FedEx, InPost (in Poland and Italy). Please note that returns via USPS and Royal Mail may take much longer.



Returns should be sent to the following address: CPRC Ewa Bernaciak, Krzemieniecka 2, 94-030 Łódź, Poland.



You can always contact us with any questions regarding returns at perilla@perilla.pl.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at perilla@perilla.pl.