We offer free shipping for orders over PLN 499.
The following shipping options are available worldwide:
FEDEX/TNT - 5-7 business days
DPD - 1-2 business days in Poland; 2-4 business days within the European Union
InPost parcel lockers - 1-2 business days
InPost courier - 1-2 business days
Please allow up to 3-4 business days for processing before orders are shipped from our warehouse.
We do not ship to PO Boxes or APO/ FPO.
You can track your order using the tracking information provided in your shipping notification email or by logging into your account at perilla.pl
If the shipping tracking link for your order shows no activity or movement for more than 5 business days, please contact support client to investigate the matter.
Shipping addresses cannot be changed. Shipping will only be made to the address provided when placing the order.
We know carrier issues and delays may occur. It turns out that some carriers may scan a package as "Delivered" when it is still unavailable for delivery, and sometimes they will physically deliver the package within the next four business days.
After 4 business days, if your order shows as "Delivered" by the carrier and you still have not found your package and checked the area around the delivery address, please contact customer service for assistance.
Please note that PERILLA is not responsible for missing packages marked as delivered. If you believe it has been incorrectly delivered, we recommend filing a claim directly with the carrier. At this time, we are not currently eligible for refunds or exchanges and require a new order to be placed with refunded funds.
If your carrier order tracking link shows no activity or movement for more than 5 business days, please contact customer service to investigate.
If you do not collect or refuse to accept the parcel, the return shipping costs will be deducted from the amount of the order to be refunded.