Exchanges & returns

PERILLA

RETURNS & EXCHANGES

INFROMACJA O PRZERWIE ŚWIĄTECZNEJ

Szanowni Klienci,

Pragniemy poinformować, że w związku z nadchodzącym okresem świątecznym, nasza firma wprowadza zmiany w harmonogramie realizacji zamówień, zwrotów i wymian. Zamówienia złożone do dnia 13 grudnia 2024 roku do godziny 23:59 będą zrealizowane z gwarancją dostarczenia przed świętami. Dokładamy wszelkich starań, aby wszystkie przesyłki dotarły do Państwa na czas, umożliwiając cieszenie się zakupionymi produktami w okresie świątecznym.

Zamówienia złożone po tym terminie, czyli od 14 grudnia 2024 roku, będą realizowane od dnia 7 stycznia 2025 roku. Wynika to z faktu, że nasza firma będzie na urlopie od 20 grudnia 2024 roku do 6 stycznia 2025 roku. W tym czasie nie będą realizowane wysyłki, a także nie będziemy mogli odpowiadać na Państwa zapytania.

Przepraszamy za wszelkie niedogodności związane z tą przerwą i dziękujemy za Państwa zrozumienie oraz lojalność. Życzymy Państwu wesołych i spokojnych świąt oraz szczęśliwego Nowego Roku. Jeśli mają Państwo jakiekolwiek pytania, prosimy o kontakt z naszym działem obsługi klienta.

We offer returns and exchanges. You have the right to withdraw from the contract within 14 calendar days of receiving the package.

Shipping charges on the original order are non-refundable.

Additional Returns Guidelines
- Items must be returned unworn, unwashed, in original condition and with all tags and inserts attached. The return package must be accompanied by the original purchase document and a correctly completed return/exchange form. If your order was purchased using a gift card, the refund will only be refunded directly to the gift card.
- Please wear your own underwear when trying on your purchased product.
- Company bags/boxes must be returned inside shipping boxes as this is considered part of the product . For returns, we recommend using the original packaging included in the shipment.
- We recommend using the following shipping services: DHL, UPS, GLS, FedEx, InPost (in Poland and Italy). Please note that returns via USPS and Royal Mail may take significantly longer.
- We reserve the right to reject returns that show signs of wear or do not meet the above criteria. Return shipping and any return duties are the responsibility of the customer.
ADDRESS FOR RETURNS/EXCHANGES:

CPRC EWA BERNACIAK, Krzemieniecka 2, 94-030 Łódź, Poland, +48 500 002 101, perilla@perilla.pl
- a proof of purchase
- keeping the tracking number of the return parcel (without this you will not receive a refund if the parcel is lost by the courier)
- printed exchange form (download) or return form (download)
Once your return is received and inspected, we will notify you whether the return was accepted or rejected. This process may take up to 14 days from the date your return tracking information is provided.

If the refund is accepted, it will be processed and applied to the original payment method.

Please note that it may take up to 3-5 business days for your refund to appear in your bank account due to varying processing times by financial organizations.

Outbound shipping charges from the original order are non-refundable.
All shipping costs (including return shipping) and any associated duties and taxes are the responsibility of the customer.
Goods are classified as defective if they are received damaged or if a manufacturing defect occurs within 2 years from the date of purchase.

Any complaints regarding products purchased in our store should be submitted by contacting us via e-mail on our website with attached photos of the defect in order to generate a return label. You can download the complaint form here .

We will consider the complaint within 14 days from the date of receipt of the complete complaint. We will immediately notify you of any deficiencies in your complaint. Together with such a notification, you will be sent information on how to fill in the gaps in the complaint.

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