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FAQS

All direct payment gateways comply with the standards set by PCI-DSS managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover.
Yes, we accept online payments. Processing payments and important customer information is fast, easy and secure.

Learn more about the secure checkout process in our store tutaj.

For more information, you can also read the Terms of Service here or the Privacy Statement here.
We accept payments from major credit card companies such as Visa, Mastercard and American Express, Przelewy24, Blik, Stripe.

Domestic shipping may take up to 4 business days.
International shipping may take up to 7-10 business days.
Due to global supply chain challenges, shipping times may be longer than usual.
Shipping prices may vary by region and are calculated at checkout. Here are the full details of our shipping policy.
We offer free shipping for orders over PLN 499. Please check your cart to see our current free shipping offer.

We offer free shipping for orders over PLN 499. Please check your cart to see our current free shipping offer.
If you do not collect or refuse to accept the parcel, the return shipping costs will be deducted from the amount of the order to be refunded.

All our products are subject to quality control.
The warranty covers any manufacturing, design or material defects. Please inform us as soon as possible about any defects you notice.
The warranty does not cover misuse or other problems that are not due to manufacturer's material defects.

Goods are classified as defective if they are received damaged or if a manufacturing defect occurs within 2 years from the date of purchase.
Any complaints regarding products purchased in our store should be submitted by contacting us via e-mail on our website with attached photos of the defect in order to generate a return label. You can download the complaint form here.
We will consider the complaint within 14 business days from the date of receipt of the complete complaint. We will immediately notify you of any deficiencies in your complaint. Together with such a notification, you will be sent information on how to fill in the gaps in the complaint.

Yes, we offer full and partial refunds. For more information about our returns policy, please contact us.
You can request a refund within 14 days of purchase.
If the product is unused, undamaged and has all tags, you are entitled to a full refund.
If the product has been damaged and the damage is not covered by the warranty, you are not entitled to a refund.
Please check our Terms of Service to see if you qualify for a refund.

Who covers the shipping costs for returns?
- proof of purchase
- keep the tracking number of the return parcel (without this you will not receive a refund if the parcel is lost by the courier)
- printed exchange or return form

PAYMENTS & SECURITY